0930 – 1000

Registration and Welcome Coffee & Tea

1000 – 1005

Arrival of Guest-of-Honour
Mr. Lee Yi Shyan
Minister of State for Manpower and Trade & Industry

1005 – 1015

Welcome Remarks
Dr. Robert de Souza, Executive Director, TLI - Asia Pacific

1015 – 1030

Address by Mr. Lee Yi Shyan & Launch of THINK Innovation! Series

1030 – 1130

Operational Excellence – Using Lean Six Sigma to Transform Customer Value
Mr. James Martin
President, Six Sigma Integration, Inc. &
Author of “Operational Excellence-Using Lean Six Sigma to Translate Customer Value through Global Supply Chains”

1130 – 1145

Networking Break

1145 – 1245

Lean Six Sigma Guide to Doing More with Less
Mr. Timothy Williams
Partner, Accenture Management Consulting
Process & Innovation Performance, Accenture

1245 – 1315

Panel Discussion: Making Productivity Innovation a Reality Today


Dr. Robert de Souza
Executive Director, TLI – Asia Pacific


Mr. Timothy Williams
Partner, Accenture Management Consulting, Process & Innovation Performance, Accenture


Mr. Alex Glock
Managing Director
Embraer Asia Pacific


Mr. James Martin
President, Six Sigma Integration, Inc. & Author of ‘Lean Six Sigma for Supply Chain Management’


Mr. Joe Lombardo
Vice President, Global Logistics & Warehousing


Mr. Amadeo Zarzosa
General Manager
St. Regis Singapore

1315 1415

Networking Luncheon. End of Executive Seminar



Speakers' & Panelists' Profiles


Tim Williams is a Partner in Accenture’s Management Consulting practice and leads the Process and Innovation Performance service line for ASEAN. Tim was previously with George Group Consulting, which Accenture acquired in 2007. George Group Consulting was a leading operations consulting firm that has deep expertise in Lean Six Sigma.

Tim is an experienced operations strategy consultant and leader with deep expertise in designing and leading Lean Six Sigma initiatives at large corporations to improve operational efficiency and effectiveness. He is also experienced at leading diagnostic assessments to identify the right portfolio of opportunities to drive the most value and developing the insight necessary to solve tough operational problems.  He has extensive experience consulting with organisations in financial services, retail and public service and is a certified Master Black Belt.  Prior to his current assignment in Singapore, he spent two years working in London leading operational excellence engagements for market-leading retailers.  Tim has authored articles on operational excellence and contributed case studies for the book ‘Lean Six Sigma for Service’ and wrote a chapter for our newest book ‘The Lean Six Sigma Guide to Doing More with Less’.

Prior to joining George Group, Tim was a vice president and consulting manager for Bank One (now JP Morgan Chase) leading operational improvement initiatives through the application of the Lean Six Sigma methodology. He holds a BS in Business from Purdue University and a MBA with concentrations in Operations and Finance from the Krannert Graduate School of Management, Purdue University.



Alex Glock has been the Managing Director of Embraer Asia Pacific since January 2009. He joined Embraer in 1997 as Airline Market Analyst in Embraer's USA subsidiary and was transferred to Head Quarters in 2003. During this period with Embraer, Alex has accumulated a vast experience in the Commercial Aviation Market as Airline Market Analist, Airline Marketing Senior Manager for North and Latin America, Regional Sales Director for Latin America and Vice President Marketing and Sales - Latin America.

Before joining Embraer, Alex worked at Plexchem International, NY (1991-1993) and as General Manager - Prime Medical Care, FL (1996). He was a co-founder and head of Global ComNet Telecomunications, FL (1994-1996).

Alex Glock has a Business Administration degree in International Studies from Syracuse University, New York. He is 42 years old, Brazilian, married with 2 young kids.



James William Martin is president of Six Sigma Integration, Inc., a continuous improvement consulting firm, located south of Boston. He is also the author of several books focused on change management, teamwork and process improvement including “Measuring and Improving Performance- Information Technology Applications in Lean Systems”, “Lean Six Sigma for the Office”, “Operational Excellence-Using Lean Six Sigma to Translate Customer Value through Global Supply Chains” and “Lean Six Sigma for Supply Chain Management- The 10 Step Solution Process”.

As a consultant for more than fifteen years, Mr. Martin has trained and mentored thousands of people in continuous improvement methods including supply chain applications. He led continuous improvement deployments across Japan, China, Korea, Singapore, Malaysia, Thailand, Australia, North America and Europe in diverse industries. He has also served as an adjunct instructor at the Providence’s College Graduate School of Business since 1988. He instructs courses in operations research, operations management and economic forecasting, as well as related quantitative subjects, and counsels MBA candidates from government organizations and leading corporations.
He holds a M.S Mechanical Engineering, Northeastern University; M.B.A., Providence College; B.S. Industrial Engineering, University of Rhode Island. He also holds several patents and has written numerous articles on quality and process improvement.


Joe Lombardo is the Group Vice President for the STMicroelectronics Global Logistics & Warehousing Organisation – STMicroelectronics is a multi-national corporation ranked # 5 amongst producers of semiconductors. The company’s worldwide logistics and warehousing HQ is based in Loyang, Singapore from which all the key central functions are located to direct and manage the supply chain execution network of STM.

The company has been awarded several World Class Quality accolades, and holds the Environmental and its Social Commitments high in its list of priorities. These high standards are reflected in the service and quality of its Supply Chain Management, critical to the success of the Company’s standing as a World Class Supplier of semiconductors.

Joe has been with STMicroelectronics for 27 years of which the last 20 over years are spent in Asia Pacific region. His responsibilities span the diversities and complexities of supply chain requirements to support : (i) the manufacturing plants’ in materials and equipment logistics and (ii) the marketing distribution logistics of finished products to its Customers covering worldwide locations. In addition, Joe is also for the company’s governance of Trade & Customs Compliance organisation.

The STMicroelectronics’ worldwide logistics & warehousing model, is a combination of
“self-managed” operational structure, with a strong collaboration of selective World Class Logistics Service Providers and Carriers. This approach enables STMicroelectronics to deliver the best service to its external Customers and internal manufacturing operations, at the most economic value & service performance.

The fundamental ingredients of a successful supply chain strategy, is to ensure a robust Relationship Management with key process enablers, coupled with a well defined network and operational execution discipline.


Seasoned hotelier Amadeo Zarzosa joined The St. Regis Singapore as General Manager in October 2009. With more than 31years of leadership experience in high profile properties across the globe, Amadeo has established himself as a legendary figure in the hospitality industry. With his proven ability and knowledge, Amadeo is well positioned to lead The St. Regis Singapore to the next level of luxury hospitality and maintain its leadership position as one of the top luxury hotels in the world.

Mr. Zarzosa has served in numerous General Manager roles over the past decade and has broad experience hotel management as well as Food and Beverage operations, having started his hospitality career as a chef more than 30 years ago.

Prior to joining The St. Regis Singapore, Mr. Zarzosa was the General Manager and Senior Vice President of Atlantis, The Palm in Dubai, where he was the key leader in the development and launch of the US$1.5 billion destination resort from 2006 to 2009.

Mr. Zarzosa worked at InterContinental Resort & Spa Bali from 2002 through 2006 as General Manager, simultaneously holding the post of Regional General Manager of InterContinental Hotels Group for South East Asia overseeing eight other properties in the region.

Earlier, Mr. Zarzosa worked at Atlantis Resort & Casino in Bahamas as Senior Vice President of Operations as well as General Manager of Coral & Beach Towers from 1999 to 2002. Mr. Zarzosa was Hotel Manager at Sheraton Bal Harbour Beach Resort in Florida from 1995 to 1999.

From 1980 through 1995, Mr. Zarzosa worked in various management capacities within Food and Beverage Operations, Kitchen Management and Culinary Arts. He is widely traveled with work experiences in the Middle East, North and South America, Australia and South East Asia.

Mr. Zarzosa graduated from Slough Hotel Hospitality College in the United Kingdom in Culinary Arts and Hotel Management. He was also part of a select committee in developing a restaurant course for the Cornell Hospitality School in 1994. Mr. Zarzosa is Spanish, 51 years old and married with four children.



Every participant will receive 1 of these books at the end of the seminar

The Lean Six Sigma Guide to Doing More with Less


Operational Excellence-Using Lean Six Sigma to Translate Customer Value through Global Supply Chains


Registration Details

Seminar Date & Time:

29 March 2010, 0930 - 1415


Grand Hyatt Singapore, Grand Ballroom